Appointment times are reserved for you and it is your responsibility to provide at least 24 hours’ notice should you wish, or need, to cancel as this allows time to offer that spot to another client. Appointments should be cancelled by phone, and if you leave a message, this will indicate the time you called. If you cancel with less than 24 hours’ notice or do not attend your appointment, you will be asked to pay the fee for that session. In the event that I'm able to re-book your cancelled appointment there will be no charge to you for the late notice.

Fees for missed appointments must be paid immediately to retain any future appointments you have already booked; without such payment, all future appointments will be cancelled. Note that these cancellation policies also apply to missed or cancelled Employee and Family Assistance Plan (EFAP) appointments as these cannot be covered by your insurer. Receipts issued upon payment for missed appointments will state “Missed Appointment” on them; to do otherwise would be dishonest to insurers. 

Note also that, unfortunately, time lost due to late arrivals cannot be made up. If you are more than 20 minutes late you will be considered to have missed your appointment. Similarly, time lost should you choose to leave your appointment early cannot be made up at a subsequent appointment.